Nagano Fan Community
- Share Your Voice. Share Your Nagano.

Share your thoughts and information about Nagano!

About the Nagano Fan Community

The Nagano Fan Community is a place for fans to discover the charms of Nagano Prefecture through the sharing of tourist information.

Receive the Latest Nagano Tourism Tips

Members of the community receive the latest tourism and sightseeing information.

Surveys and Special Offers

Share your thoughts about Nagano Prefecture through in-community surveys to receive special offers!

How to Register

Signing up is easy!

Step 1

Click "Register”, and enter your name, email address, password, year of birth, and gender.

Step 2

Review the Membership Agreement and Privacy Policy and click the checkbox to give your consent.

Step 3

A confirmation email will be sent to your registered email address. Check your email and click the "Complete Registration" link within the email.

The management of your registered data and the operation of the member site is handled by Koeerü Inc., a Japanese company consigned by the Nagano Tourism Organization.

Earn Points Through Your Participation!

When you sign up for the community, you can participate in various activities such as surveys and receive points and other prizes in a draw. Points can be redeemed for Amazon Gift Cards, PayPal, and much more.

What is the Nagano Fan Community?

Nagano Fan Community - Share Your Voice. Share Your Nagano.
The Nagano Fan Community is a place for those who love Nagano to share their feelings and tourism information about the prefecture. It is open to everyone, from those who love or have some interest in Nagano, to those who have only visited once or are only thinking of visiting. As a member, you can participate in community activities. Registration and use of the community is completely free.

Get the Latest Nagano Tourism News First!

By registering as a member of the Nagano Fan Community, you will receive in-depth, seasonal information reserved solely for Nagano fans. Great for planning a trip, you'll know where you should go and what you should see well in advance.

Activities for Nagano Fans

In addition to regularly held surveys, other tourism-related activities will be open exclusively to members. By answering community surveys, you can receive reward points that can be exchanged for gift cards via Amazon or PayPal.


Are there any fees to register and use the community as a member?

No, it's free of charge for both registration and usage of the community.

Is there an age limit when joining the community?

Yes. Please be aware that you cannot register if you are under 18 years of age.

How can I confirm my registration details within the community?

You can check your registered information by logging in and clicking on Account Settings.

What can I redeem my accumulated points for?

Points earned from participating in activities can be redeemed for Amazon Gift Cards, PayPal Gift Codes, and more.

I did not receive the registration email needed to complete my community membership registration. What should I do?

Please check your junk or trash folders as the registration completion email may have been sent there. This may happen due to the automatic sorting settings of the email system you are using. In addition, we do not recommend the use of email addresses provided by mobile phone companies (e.g. for fan community registration, as there is a possibility the email may not be delivered to these addresses.

How do you manage the personal information registered on the community?

The information registered on the community is strictly managed by Koeerü Inc., a company contracted by the Nagano Tourism Organization. You can check the Privacy Policy of the Nagano Fan Community【here】. Koeerü Inc. is a company that takes a design thinking approach in building industry-specific Customer Data Platforms that put users first, from Voice of Consumer data collection, to integration, analysis, and ultimate use. For more information about Koeerü Inc., please click【here】.

Is the registered information properly managed?

Answers to the questionnaires and other statistical data cannot be used to identify individuals. Such data will strictly be used for the marketing and policy purposes of the Nagano Tourism Organization, as well as the companies and organizations that request to conduct surveys.

I forgot my login password. How can I reset it?

On the login page, click "Forgot Password?" After clicking, please enter your registered email address and click "Submit". A password reset email will be sent to your registered address. From there, please follow the instructions to reset your password.

I want to change my email address registered with the community.

Due to security reasons, we do not accept changes to the email address you have registered with the Nagano Fan Community. If you wish to use the community with a new email address, you will need to register again with another email address. Please note however that points earned cannot be transferred between accounts, even if managed by the same person.

After redeeming my points for a reward, I haven't received it.

We will send the rewards to your registered email address within 10 business days of the closing date of the period when you redeemed your points. The closing dates are the 10th, 20th, and the last day of the month. Please note that if the 10th, 20th or the last day of the month falls on a Saturday, Sunday, or a holiday, the closing date will be the next business day. Amazon gift cards will be sent from a email address while PayPal will be sent from a email address.

How do I unsubscribe from the Nagano Fan Community?

Please login to the community and click the Unsubscribe button next to the email field in your Account Settings page. Follow the instructions which will instruct you on how to withdraw from the community.

About the Nagano Tourism Organization

Nagano DMO, a regional destination management organization, conducts tourism promotion activities that take advantage of the abundant nature and diverse traditions and culture of Nagano Prefecture. We are engaged in the promotion of regional production, the development and operation of tourism digital marketing platforms, the promotion of strategic sales channels and market development, and product brand promotion projects.